Edit: The December 13 Workshop is full, but they’re offering a January 9 2013 Workshop at 10:00 am. Click here to sign up.
This is pretty short notice, but I only just found out about it. That’s what happens when you get busy… On 13 December 2012 (day after tomorrow), eBay is hosting a free Seller Protection Workshop. The tagline is “Talk to the team and learn how eBay protects you.” I’m hesitant to completely buy into that particular company line, but it should be interesting, and there ought to be a lot to learn. Especially since there will be a question and answer give-and-take.
Things like handling feedback, detailed seller ratings, and (I assume) related matters of concern. They’ll have a good selection of experts. Rich Matsuura, Director of Seller Protections; Jonathan Haney, Senior Manager of Seller Protections, and Shawn Lindberg, Senior Manager of Trust & Safety. Sounds like a good crew to ask questions of.
There’ll be an overview of seller protections, coverage of recent changes, guidelines to follow, and of course, the question and answer phase. I’ll be at work then, but I’m hoping eBay will publish a transcript of the event. It sounds worth giving a listen to, or in the case of a transcript, a good read.
To be honest, I’m something of a cynic when it comes to the thought of big companies working in our best interests. But if our interests coincide with the big company’s interests, then I’m willing to give some credit. In this case, it makes sense for eBay and for sellers. If we’re better trained to avoid issues that can trip a seller, then eBay’s workflow is smoother, less time is spent managing problems, and more profit accrues overall. The less time eBay spends fixing member’s problems, the more they can focus on making a profit. The more we know, the less they need to get involved in fixing problems. Mutual and enlightened self-interest is an acceptable approach.
In this case, what’s good for them is good for us. If I manage to participate, or if I can get hold of a transcript afterward, I’ll post an update here. In the meantime, if you attend the workshop, and wouldn’t mind sharing your thoughts, I’d love to hear from you!
I’m hoping it won’t be the same old stuff most of us learned the hard way. After all, it’s common sense to describe your items condition carefully. Especially in the case of used items. I know eBay recently added a field for item condition, which is a good thing. But I’m looking for lesser known information. Something that isn’t common sense, or common knowledge. Only a couple of days to wait, then we’ll see.